Shipping policy

DUFFHAVEN HOME is operated by DUFF NEXORA DYNAMICS LLC, established in 2025. We are responsible for arranging delivery and resolving shipping concerns for orders placed at duffhavenhome.com.

Delivery Area and Cost

We offer free shipping throughout the United States. We currently accept orders for delivery within the United States only.

Order Cutoff and Business Days

Our order cutoff is 2:00 p.m. Eastern Time (ET), Monday–Friday.

Orders placed before the cutoff enter processing that business day. Orders placed at or after the cutoff, on weekends, or on U.S. public holidays enter processing on the next business day.

Business days are Monday–Friday, excluding U.S. public holidays. We do not process or dispatch orders on weekends or U.S. public holidays.

Processing and Delivery Times

  • Order processing: 1–2 business days.

  • Transit after shipment: 3–5 business days.

  • Total estimated delivery: 4–7 business days from the day your order enters processing.

The 4–7 business day estimate includes processing and transit. It does not mean 4–7 business days after shipment.

Shipment Confirmation and Tracking

We email a shipment confirmation with tracking information after your order ships. Contact us if you need help accessing or understanding your tracking information.

Shipping Delays

If we cannot ship within the stated processing timeframe, we will contact you with a revised estimate and offer you the choice to accept the delay or cancel the unshipped order for a full refund.

If a shipped order is delayed, appears lost, arrives damaged, or is marked delivered but cannot be located, contact us. We will investigate, coordinate the appropriate replacement or refund, and keep you informed. We remain responsible for resolving delivery concerns.

Cancellations and Changes

You may request cancellation before shipment. Address changes and order changes must be requested through customer service and can only be processed before shipment.

Accepted cancellations are refunded to the original payment method within 5 calendar days. Your bank or payment provider may require an additional 3–10 business days to show the refund.

Returns and Exchanges

We accept returns of defective and non-defective products within 30 calendar days after delivery. Authorized returns must be sent back within 14 calendar days.

We pay return and exchange shipping costs, do not require original packaging, and do not charge a restocking fee. Direct exchanges are available.

See our Return and Refund Policy for complete instructions.

Contact

DUFFHAVEN HOME
Operated by DUFF NEXORA DYNAMICS LLC
Established in 2025
Company address: 500 Taylorsville Rd, Shelbyville, KY 40065, United States
Email: support@duffhavenhome.com
Phone: +1 718-578-8770
Customer service: Monday–Friday, 09:00–17:00 Eastern Time (ET), excluding U.S. public holidays.