Refund policy

DUFFHAVEN HOME is operated by DUFF NEXORA DYNAMICS LLC, established in 2025. We are responsible for handling returns, exchanges, refunds, and product-related concerns for purchases made at duffhavenhome.com.

30-Day Returns

We accept returns of both defective and non-defective products. You may request a return within 30 calendar days after receiving your order, including returns because you changed your mind.

Non-defective products should be returned unused, complete, and in the condition in which they were received. Original packaging is not required. Please use suitable protective packaging to keep the product safe during return shipping.

Defective, damaged, incorrect, or incomplete products are eligible for assistance even when their condition does not meet the requirements for a change-of-mind return. Nothing in this policy limits your rights under applicable consumer law.

How to Request a Return

Email support@duffhavenhome.com or call +1 718-578-8770. Please provide your order number, the product you wish to return, and the reason for your request. For damaged or defective products, photographs can help us arrange the appropriate solution.

We will provide return authorization, a prepaid return shipping label, the designated return address, and a return form that you can download and print. Place the completed return form inside the parcel. If you cannot print it, contact us and we will arrange an alternative.

Send the product back within 14 calendar days after receiving return authorization. Please use the return address provided with your authorization.

Return Costs

DUFF NEXORA DYNAMICS LLC pays return shipping costs for both defective and non-defective returns. We do not charge a restocking fee.

Refunds

We will inspect the returned product promptly after receipt and confirm the refund by email. We will issue an approved refund within 5 calendar days after receiving and inspecting the return.

Refunds are sent to the original payment method. Your bank or payment provider may require an additional 3–10 business days to show the refund in your account.

Eligible returns receive a refund of the amount paid for the returned product and any applicable tax. Original delivery is free, and no original shipping charge is deducted.

If your refund has not appeared after the stated timeframe, contact us so we can investigate and help resolve it.

Direct Exchanges

Direct exchanges are available. Contact us within 30 calendar days after delivery, and send the product back within 14 calendar days after authorization.

DUFF NEXORA DYNAMICS LLC pays both the return shipping cost and the shipping cost for the replacement. Exchanges are subject to replacement availability. We will confirm any price difference with you before proceeding. If the requested replacement is unavailable, you may choose another available product or a refund.

Damaged, Defective, Missing, or Incorrect Items

Contact us when you discover a problem. We will coordinate the return, replacement, exchange, or refund and cover the associated shipping costs. We remain responsible for resolving your order concern.

Cancellations and Order Changes

You may request cancellation before your order ships. An accepted cancellation is refunded to the original payment method within 5 calendar days; your bank or payment provider may require an additional 3–10 business days.

Address changes and order changes must be requested through customer service and can only be processed before shipment. Once an order has shipped, please use the return process described above.

Contact

DUFFHAVEN HOME
Operated by DUFF NEXORA DYNAMICS LLC
Established in 2025
Company address: 500 Taylorsville Rd, Shelbyville, KY 40065, United States
Email: support@duffhavenhome.com
Phone: +1 718-578-8770
Customer service: Monday–Friday, 09:00–17:00 Eastern Time (ET), excluding U.S. public holidays.

For delivery details, see our Shipping Policy.