Privacy policy

DUFFHAVEN HOME is operated by DUFF NEXORA DYNAMICS LLC, established in 2025. This policy explains how we handle personal information when you visit duffhavenhome.com, place an order, or contact us.

DUFF NEXORA DYNAMICS LLC is responsible for the personal information we collect and use in operating this store.

Information We Collect

Depending on how you interact with us, we collect:

  • Contact information, such as your name, email address, telephone number, and billing and shipping addresses.

  • Order information, including products purchased, transaction amounts, payment status, delivery details, and return or exchange records.

  • Customer service information, including messages, order references, and photographs you provide to explain a product concern.

  • Account information, if you choose to create an account.

  • Technical and browsing information, such as your IP address, browser, device information, pages visited, and interactions with the store.

  • Privacy preferences and marketing choices.

Payment information is processed through the payment options available at checkout. Please do not send full payment card details by email.

How We Use Information

We use personal information to process payments, fulfill and deliver orders, provide customer service, handle cancellations, returns, exchanges and refunds, maintain store security, prevent fraud, and meet accounting and legal obligations.

Where permitted and subject to your privacy choices, we may also use browsing and purchase information to understand store performance, improve the shopping experience, measure advertising, and provide relevant marketing.

You may unsubscribe from marketing emails using the unsubscribe link in the message. Unsubscribing does not stop necessary communications about an order.

Necessary Disclosures

We disclose information as needed to operate the store, including to services that support our storefront, payments, delivery, customer communications, security, analytics, and advertising where enabled and permitted by your choices.

We may also disclose information when legally required, to protect customers and the business, or in connection with a lawful business transfer.

We limit disclosures to the relevant purpose and remain responsible for our own handling of personal information. These disclosures do not change our responsibility to resolve your order or privacy concerns.

Advertising and Privacy Choices

When enabled, advertising technologies may involve disclosures that certain U.S. privacy laws define as a sale or sharing of personal information or targeted advertising.

Where applicable, you may opt out through the store’s privacy controls or by contacting support@duffhavenhome.com. We honor legally required opt-out preference signals, including Global Privacy Control, where applicable.

For details about cookies and similar technologies, see our Cookie Policy.

Retention and Security

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, including handling orders, providing support, maintaining required records, and meeting legal obligations.

We use appropriate administrative, technical, and organizational measures to protect personal information and restrict access to people who need it for their work.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of your personal information; withdraw consent; or opt out of certain processing.

Submit a request to support@duffhavenhome.com. We may request information reasonably necessary to verify your identity. An authorized agent may submit a request where permitted by law.

We respond within applicable legal deadlines and do not discriminate against customers for exercising their privacy rights. If applicable law provides an appeal right, you may contact us to appeal our decision.

Children’s Information

Our store is intended for a general adult audience. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

Processing Locations

Information may be processed in the United States and other locations where the services supporting our store operate. We apply safeguards required by applicable law to relevant transfers.

Contact

DUFFHAVEN HOME
Operated by DUFF NEXORA DYNAMICS LLC
Established in 2025
Company address: 500 Taylorsville Rd, Shelbyville, KY 40065, United States
Email: support@duffhavenhome.com
Phone: +1 718-578-8770
Customer service: Monday–Friday, 09:00–17:00 Eastern Time (ET), excluding U.S. public holidays.