Who operates DUFFHAVEN HOME?
DUFFHAVEN HOME is operated by DUFF NEXORA DYNAMICS LLC, established in 2025. Our company address is 500 Taylorsville Rd, Shelbyville, KY 40065, United States.
What products do you offer?
We offer home organization products across three collections: Desk Organization, Entryway Organization, and Living Space Storage. Each product listing provides its dimensions, materials, construction, and included contents.
Are the accessories in lifestyle images included?
Accessories, decorative items, and other props shown in lifestyle images are not included unless the product listing expressly says they are included.
Where do you deliver, and how much does shipping cost?
We offer free shipping throughout the United States. We currently accept orders for U.S. delivery only.
How long will delivery take?
Processing takes 1–2 business days, and transit after shipment takes 3–5 business days. Total estimated delivery is 4–7 business days from the day your order enters processing.
What is the order cutoff?
The cutoff is 2:00 p.m. Eastern Time (ET), Monday–Friday. Orders placed at or after the cutoff, on weekends, or on U.S. public holidays enter processing on the next business day.
Do you process orders on weekends or holidays?
No. We do not process or dispatch orders on weekends or U.S. public holidays.
How do I track my order?
We email tracking information after shipment. Contact us if you need assistance.
Can I cancel or change my order?
You may request cancellation before shipment. Address changes and order changes must be requested through customer service and can only be processed before shipment.
What is your return period?
Contact us within 30 calendar days after delivery to request a return. We accept returns of both defective and non-defective products.
After receiving authorization, send the product back within 14 calendar days.
Do I need the original packaging?
No. Original packaging is not required. Use suitable protective packaging for the return.
How do I obtain a return form?
Contact support@duffhavenhome.com. We will provide a return form to download and print, a prepaid return shipping label, and the designated return address. If you cannot print the form, contact us for an alternative.
Who pays return and exchange shipping?
DUFF NEXORA DYNAMICS LLC pays return and exchange shipping costs. We do not charge a restocking fee.
Can I request a direct exchange?
Yes. Contact us within 30 calendar days after delivery. Direct exchanges are available subject to replacement availability. We will confirm any price difference before proceeding.
When will I receive my refund?
We issue approved refunds to the original payment method within 5 calendar days after receiving and inspecting the return. Your bank or payment provider may need an additional 3–10 business days to show the refund.
Accepted pre-shipment cancellations are refunded within 5 calendar days, with the same additional bank processing timeframe.
What if my order is damaged, incorrect, missing, or delayed?
Contact us with your order number and a description of the concern. We will investigate and coordinate an appropriate replacement, exchange, or refund. We remain responsible for resolving the issue.
What payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal. Available payment options are displayed at checkout.
Prices are displayed in U.S. dollars.
How can I contact you?
Email: support@duffhavenhome.com
Phone: +1 718-578-8770
Customer service: Monday–Friday, 09:00–17:00 Eastern Time (ET), excluding U.S. public holidays.
For complete information, see our Shipping Policy, Return and Refund Policy, and Privacy Policy.